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Mum disgusted after being served ‘raw meat’ burger at upmarket pub for £13.50

3 min read

A mum was left disgusted after she was served a raw burger at an upmarket pub.

She said that the experience ruined her "rare meeting" with her mum, and claimed that the bar staff did not apologise to her.

The Hull mum, who herself works in hospitality, was shocked at the treatment she received from the staff at The Triton Inn in Brantingham, near Brough, East Riding of Yorkshire, saying that it fell below the standards she expected.

Her burger cost £13.50 and the woman claimed that staff tried to "fob her off" by saying that the burger was always sold "medium rare".

The woman vowed to never come to the pub again. While the Inn apologised for the raw burger, they disputed some of the accusations she made regarding their hospitality.

She told HullLive: "This was the first time that I'd ever been there, I was really looking forward to it as well as I've heard really good things.

"I was meeting my mum with my nearly five-month-old baby, we haven't been able to see her very often over the last year so she'd booked a day off work especially.

"When I cut it open I couldn't believe how pink it was in the middle, it was really just raw mince on the inside and I'd already taken a good few bites out of the raw bit."

The mum claimed that she was unable to raise a complaint as no waiting staff came to see them until the plates were cleared. This is disputed by Triton Inn, which says that a member of staff did go to the table and no feedback was given at the time.

She said that the waitress who finally approached her walked away without apologising and did not come back to the table.

The woman went on: "I went inside to complain and the three girls at the desk just tried to fob me off telling me that it was just medium rare and that was how the burgers were served.

"Eventually one of them agreed that it did look a bit raw on the picture and brought the manager who asked for the photo and offered to refund the price of the burger. She looked at me as if to say 'what more do you want?'

"I expected a bit more after being served raw meat, to be honest, any sort of gesture or proper apology would have been nice but it just felt like I was an inconvenience.

"It really isn't good enough and the response from the staff was just really disappointing, it ruined what should have been a rare day with my mum and I'm not going to be rushing back.

Mike Ashton, director at Brantingham Inns said: "Having carried out a full investigation with the staff involved, including kitchen and front of house staff it has become clear that there was an unfortunate error whereby the wrong burger was taken from the oven and served to the customer’s table.

"We are disappointed a customer has had a less than excellent experience and as ever we will take this as a learning opportunity to improve and make any changes we may need to reduce the risk of something similar happening again.

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