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Customer-support services giant TTEC to lay off 252 employees

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The outsourcing customer-support company TTEC plans to lay off 252 employees, the majority of whom work from home.

The Douglas County-based company notified state labor officials in an April 13 letter that the layoffs will start June 12 and will continue through July 10. The employees are generally hourly custom-service agents who work from home in locations across the country and report to TTEC Services Corp.’s headquarters.

TTEC provides call centers and customer-support services around the globe. It has about 1,500 employees in Colorado and 55,000 globally.

In December, Arthur Nowak, senior vice president of Asia Pacific Operations for TTEC, told The Denver Post that about 10% of the company’s employees were set up to work from home before the pandemic. The percentage jumped to 75% during the pandemic.

Also during the pandemic-induced recession, TTEC’s founder and CEO Ken Tuchman was among Colorado’s eight billionaires whose wealth increased. His worth increased to $3.1 billion in March from $1.3 billion in March 2020, according to Forbes.

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